PRIVACY POLICY

This Privacy Policy applies to all personal data collected by Temptraveller Holidays through:

• Our official website
• Online booking and enquiry forms
• WhatsApp and other messaging platforms
• Email correspondence
• Telephone enquiries
• Social media platforms
• Physical registration forms
• Travel events and exhibitions
• Any other communication channels operated by us

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Depending on the services you request, we may collect the following personal data:

• Full Name
• NRIC Number (where applicable)
• Passport Number
• Passport Expiry Date
• Nationality
• Gender
• Date of Birth

• Mobile Number
• Email Address
• Residential Address
• Mailing Address
• Emergency Contact Information

• Flight Preferences
• Hotel Preferences
• Travel Destinations
• Travel Dates
• Group Information
• Special Requests
• Dietary Requirements
• Accessibility Requirements
• Frequent Flyer Information (if applicable)

Where required, we may collect:

• Passport Copies
• Visa Documents
• Immigration Forms
• Supporting Documents required by embassies or immigration authorities

We may collect information relating to payments, including:

• Billing Name
• Billing Address
• Transaction Details

For security reasons, we do not intentionally store your complete credit or debit card details where payment is processed through authorised payment gateways.

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies
• Analytics Information

Your personal data may be collected when you:

• Submit an enquiry
• Request a quotation
• Make a travel booking
• Register an account
• Subscribe to newsletters
• Contact us through WhatsApp, telephone or email
• Participate in promotions or lucky draws
• Upload travel documents
• Visit our website
• Communicate with our customer service team

Temptraveller Holidays provides customer support and travel-related services through WhatsApp as one of our official communication channels.

By initiating contact with us via WhatsApp, you acknowledge and consent to receiving communications from us through WhatsApp regarding your enquiries, quotations, bookings, payment confirmations, travel itineraries, travel updates, customer support, promotional offers (where permitted by applicable law), and other travel-related services.

Please note that WhatsApp is a third-party messaging platform operated by Meta Platforms, Inc. While we take reasonable measures to protect your personal data, communications transmitted through WhatsApp are subject to WhatsApp's own Privacy Policy and Terms of Service. We encourage you to review those policies before using the platform.

If you no longer wish to receive communications via WhatsApp, you may notify us at any time, and we will use alternative communication methods where reasonably practicable.

We use your personal data for legitimate business purposes including:

• Processing travel bookings
• Reserving flights
• Booking hotels
• Arranging transportation
• Organising guided tours
• Processing visa applications
• Arranging travel insurance
• Preparing travel documents
• Confirming itineraries
• Providing customer support
• Processing payments
• Issuing invoices and receipts
• Sending booking confirmations
• Informing you of itinerary changes
• Responding to enquiries
• Improving our services
• Conducting customer satisfaction surveys
• Detecting and preventing fraud
• Complying with legal obligations
• Managing disputes and claims

Where permitted by applicable law, we may also send promotional information relating to our travel packages, special offers, company news, and marketing campaigns. You may opt out of such communications at any time.

To provide our travel services, we may disclose your personal data to third parties where necessary, including:

• Airlines
• Hotels
• Resorts
• Cruise Operators
• Tour Operators
• Local Ground Handling Agents
• Transportation Providers
• Visa Processing Centres
• Embassies and Consulates
• Immigration Authorities
• Government Agencies
• Travel Insurance Providers
• Payment Service Providers
• Banks
• Information Technology Service Providers
• Cloud Hosting Providers
• Professional Advisers
• Auditors
• Legal Consultants
• Regulatory Authorities where required by law

We only disclose personal data that is reasonably necessary for the provision of our services.

As an international travel agency, your personal data may be transferred to organisations located outside Malaysia in order to facilitate your travel arrangements.

These countries may include destinations where your flights, accommodation, tours, visa applications, insurance, transportation or other travel services are provided.

We will take reasonable steps to ensure that your personal data receives an appropriate level of protection consistent with applicable laws.

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Enhance browsing experience
• Analyse website traffic
• Measure marketing performance
• Improve website security

You may disable cookies through your browser settings. However, certain website features may not function properly.

We implement reasonable administrative, organisational and technical safeguards to protect your personal data against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Although we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When your personal data is no longer required, it will be securely deleted, destroyed, or anonymised.

Subject to the PDPA, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for certain processing activities where permitted by law.
• Update your personal information.
• Request clarification regarding the processing of your personal data.

We may require reasonable verification of your identity before processing your request.

If you have agreed to receive marketing communications, we may send:

• Promotional Travel Packages
• Seasonal Offers
• Travel Inspiration
• Company Announcements
• Newsletters
• Event Invitations

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Our services are intended for individuals who are legally capable of entering into contractual arrangements.

Where bookings involve minors, personal data relating to children will only be collected from or with the consent of their parent or legal guardian.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of those websites before providing any personal information.

We reserve the right to amend or update this Privacy Policy from time to time.

Any revised version will be published on our website and will become effective immediately upon publication. Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us: